Shipping policy

AZZY PACKS

SHIPPING POLICY

Last updated: 9 October 2026

1. Introduction

This Shipping Policy explains how Azzy Packs processes, dispatches and delivers orders placed through our online store.

Azzy Packs sells trading cards, sealed trading card products, graded cards, collectibles, memorabilia and related accessories. Products may be held and dispatched by Azzy Packs, supplied by third-party consignors or fulfilled directly by a supplier.

We aim to package orders carefully, provide clear delivery information and keep customers informed when delivery issues arise.

This policy should be read alongside our Terms of Service, Privacy Policy and Returns, Refunds and Cancellations Policy.

Nothing in this policy removes or limits any statutory rights you may have under applicable consumer law.

2. Business Information

Azzy Packs is operated by:

Legal business name: Azzurro Blue Ltd

Trading name: Azzy Packs

Business address: 2 Glebe Close, Upton Pyne, EX5 5JB, United Kingdom

VAT registration number: GB529924847

Website: https://azzypacks.com

Email: sean@azzurroblue.co.uk

Telephone: 07383314566

3. Delivery Destinations

Azzy Packs currently offers delivery to eligible addresses within the United Kingdom, subject to the delivery options available for the relevant product and destination.

Delivery availability may depend on the parcel size, product type, carrier restrictions and supplier fulfilment arrangements.

Certain locations or products may have limited delivery options. If we cannot deliver an item to your address, we will contact you where appropriate to explain the available options.

We do not currently advertise international delivery through our standard store shipping arrangements.

4. Shipping Rates and Charges

Shipping charges are calculated and displayed at checkout before you complete your purchase.

The amount charged may depend on factors including:

  • The size, weight and dimensions of the parcel.
  • The type and quantity of products ordered.
  • The delivery service available for the order.
  • The delivery destination.
  • Whether products require separate or specialist fulfilment.

Where multiple products are purchased together, shipping charges may reflect the combined order or the fulfilment arrangements needed to deliver the items.

Any applicable delivery charges will be displayed before you confirm your order.

We will not knowingly apply an undisclosed delivery charge after an order has been accepted, except where a lawful arrangement permits it and you have agreed to the charge.

5. Order Processing and Dispatch Times

Our standard target is to process and dispatch orders within 3 to 5 working days.

This is a processing and dispatch estimate, not a promise that every parcel will be delivered within that period.

Processing time may vary according to:

  • Product availability.
  • Order volume.
  • The time an order is placed.
  • Stock location.
  • Supplier or consignor coordination.
  • Packaging requirements.
  • Public holidays and operational disruptions.

Although orders may be processed on any day where operationally possible, the stated dispatch timeframe is measured in working days. Weekends and public holidays may affect processing, carrier collections and delivery.

If an item has a different dispatch estimate, or if a supplier-specific delivery timeframe applies, the relevant product listing or information provided before purchase will take precedence for that item, subject to applicable law.

We aim to dispatch orders without undue delay and within any delivery period agreed with the customer.

Where no different period has been agreed, applicable UK consumer law generally requires delivery without undue delay and within 30 days of the contract being made.

6. Delivery Estimates

Delivery estimates may be shown on product pages, at checkout, in order confirmations or in dispatch notifications.

Unless a specific delivery date or period has been expressly agreed, these estimates are indicative rather than guaranteed.

Actual delivery may be affected by carrier operations, weather, seasonal demand, supplier availability, address issues and other circumstances outside our reasonable control.

We will take reasonable steps to communicate material delays when we become aware of them.

Nothing in this policy permits us to disregard an agreed delivery date or avoid a legal remedy where a delivery obligation has not been met.

If delivery by a particular date is essential, please contact us before ordering so that we can confirm whether the requested arrangement is available. A delivery date will only be treated as guaranteed where that commitment has been clearly agreed.

7. Delivery Services and Carriers

We generally use Royal Mail, with the service selected according to the parcel, product, destination and available fulfilment arrangements.

The specific service may vary. Depending on the order, it may be a standard postal service, a tracked service or another suitable delivery method.

We may also use other postal operators, couriers, fulfilment partners or supplier-selected delivery services where appropriate.

The delivery service used for an order will depend on the circumstances. We do not guarantee that every order will be sent using the same carrier or service.

Where a tracking reference is available, we will provide it through the relevant order communication or other suitable method.

Some delivery services may provide limited tracking or no online tracking. The absence of tracking does not, by itself, determine whether an order has been delivered or whether a customer has a valid delivery claim.

8. Tracking Information

Tracking information will be supplied where it is available for the delivery service used.

Tracking updates are generated by the relevant carrier or fulfilment provider. We do not control the timing or accuracy of every tracking scan.

A tracking status may show that an item has been collected, processed, delayed, delivered or made available for collection.

If the tracking information appears incorrect, has not updated for an unusual period or indicates delivery when you have not received the parcel, please contact Azzy Packs so that we can investigate.

A tracking entry alone will not automatically determine the outcome of a delivery dispute. We will consider the available evidence and applicable legal requirements.

9. Mixed Fulfilment and Supplier-Direct Shipping

Azzy Packs uses a mixed fulfilment model. Depending on the product, an order may be dispatched:

  • From stock held by Azzy Packs.
  • From inventory supplied by a third-party consignor and held or managed by Azzy Packs.
  • Directly by a supplier or fulfilment partner.

Supplier-direct fulfilment means that a supplier may physically prepare and dispatch an item to the customer on our behalf.

Supplier-direct delivery estimates may vary according to the supplier, stock location, processing arrangements and delivery service. Where a different estimate applies, we will aim to communicate it on the relevant product page or before the purchase is completed.

Some orders containing products from different locations may arrive in separate parcels and at different times. Where we know this is likely, we will endeavour to provide appropriate information.

The use of a supplier, consignor or fulfilment partner does not automatically transfer Azzy Packs’ contractual responsibilities to the customer. Azzy Packs remains responsible for meeting its obligations under the sales contract and applicable consumer law.

If a supplier fails to dispatch an order, a parcel is lost or a product arrives damaged, customers should contact Azzy Packs. We will investigate with the relevant supplier or delivery provider as appropriate.

10. Shipping for Consigned Products

Products sold through Azzy Packs may be owned by third-party consignors.

Consigned products may be stored, packaged and dispatched through arrangements made by Azzy Packs or its fulfilment partners.

The shipping method and processing time will depend on the product and the fulfilment arrangement in place.

Customers purchasing consigned products through our store should use Azzy Packs as their point of contact for delivery enquiries, tracking issues, missing parcels or damage during delivery.

Any internal arrangements between Azzy Packs and a consignor do not remove a customer’s statutory rights.

The relationship between Azzy Packs and its consignors, including responsibility for inventory, storage, payouts, unsold stock and other commercial arrangements, is governed by the separate Consignment Terms and Conditions agreed with the relevant consignor.

11. Packaging for Trading Cards and Collectibles

We recognise that trading cards, graded slabs and collectibles may be sensitive to bending, impact, moisture, scratches and other damage during transit.

We aim to use packaging appropriate to the type, size and value of the product.

Depending on the item, packaging may include card sleeves, toploaders, semi-rigid holders, protective team bags, cardboard reinforcement, bubble mailers, boxes or other protective materials.

Graded cards and slabs may require additional protection to reduce the risk of impact or damage to the case.

Sealed products, memorabilia and larger collectibles may require different packaging according to their dimensions and fragility.

Packaging methods may vary between products and fulfilment providers. We do not guarantee a particular packaging material unless expressly stated in the listing or agreed with the customer.

We will take reasonable care to prepare products for dispatch. Nothing in this section excludes any applicable legal responsibility for goods that arrive damaged or fail to meet the contract.

12. Delivery Address and Customer Information

Customers are responsible for providing a complete and accurate delivery address and appropriate contact details when placing an order.

Before completing checkout, please check:

  • The recipient’s name.
  • The house or building number and street.
  • The town or city.
  • The postcode.
  • Any relevant flat, unit or delivery instructions.

If you discover an error, contact us as soon as possible.

We will make reasonable efforts to help correct an address before dispatch, but changes may not be possible once the parcel has entered the delivery network or supplier fulfilment process.

If an incorrect address supplied by the customer results in additional delivery costs or a returned parcel, we will assess the circumstances and any lawful options individually. We will not automatically impose an additional charge without a valid basis.

An address error does not remove any statutory rights that apply to the order.

13. Failed Delivery and Missed Deliveries

If a delivery attempt fails, the carrier may offer redelivery, collection from a delivery office or collection point, or another available option.

The options depend on the delivery service and carrier rules.

Where a parcel is awaiting collection, please follow the carrier’s instructions and any stated collection deadline.

If a parcel is returned to us because delivery could not be completed, we will contact you where appropriate to discuss the available options.

Any additional delivery charge will be assessed according to the circumstances, the original delivery arrangement and applicable law. We will not automatically charge customers for a failed delivery where we are legally responsible for the problem.

If you have arranged for a parcel to be left in a particular safe place or with a nominated recipient, the consequences of that arrangement will depend on the circumstances and applicable law.

14. Delayed Orders

If your order has not arrived within the expected timeframe, contact us using the details at the end of this policy.

We will review the order information, dispatch records and available tracking details and investigate with the carrier or supplier where appropriate.

If a delivery deadline was expressly agreed, we will consider that commitment when assessing the issue.

Where no specific delivery period was agreed, UK law generally requires delivery without undue delay and within 30 days of the contract being made.

If the applicable delivery obligation is not met, you may have the right to require delivery within an additional appropriate period or to cancel the contract and receive a refund, depending on the circumstances. Different rules may apply where delivery by a particular date was essential or we have refused to deliver.

We will handle delayed orders in accordance with applicable law and our Terms of Service.

15. Lost Parcels

If your parcel appears to be lost, contact Azzy Packs rather than relying solely on the delivery provider.

Please provide your order number and confirm the delivery address supplied at checkout.

We may investigate the matter using tracking information, dispatch records, carrier enquiries and supplier records.

We may ask you to confirm whether the parcel has been received or whether relevant delivery information is available. This helps us investigate, but we will not require unreasonable evidence as a condition of exercising a statutory right.

Where goods have not been delivered, Azzy Packs will take appropriate steps to resolve the issue in accordance with the sales contract and applicable consumer law.

We will not automatically treat a carrier’s tracking entry as conclusive proof that the goods were received by the customer.

Depending on the circumstances, the appropriate resolution may include redelivery, replacement, cancellation or refund.

16. Damaged, Missing or Incorrect Items

If an order arrives damaged, incomplete or with the wrong product, please contact us as soon as reasonably possible.

Where practical, retain the outer packaging and take photographs of:

  • The damaged product.
  • The outer packaging.
  • Any visible damage to the parcel.
  • The shipping label.
  • Any missing or incorrect items received.

Photographs can help us assess the problem and pursue a carrier or supplier investigation.

We may ask for additional reasonable information relevant to the claim. However, a customer will not be required to provide evidence in a way that unlawfully limits their statutory rights.

We will assess the issue and offer an appropriate resolution in accordance with our Returns, Refunds and Cancellations Policy and applicable law.

The cost of resolving an issue for which Azzy Packs is legally responsible will not be transferred to the customer through the ordinary shipping charge.

17. Incorrect or Incomplete Orders

If you receive an item different from the one ordered, or an order is missing an item, contact us with your order number and details of the discrepancy.

We will compare the order details with the items dispatched and investigate with the relevant fulfilment provider or supplier where appropriate.

Depending on the circumstances, we may arrange the missing item, correct the order, provide a replacement or issue an appropriate refund.

We will not require customers to pay an additional shipping charge to correct an error for which Azzy Packs is legally responsible.

18. Delivery Restrictions

Delivery availability may be affected by carrier restrictions, parcel dimensions, product characteristics, supplier arrangements or limitations affecting particular addresses.

Certain products may require a specific delivery method or may not be suitable for every available service.

If a delivery restriction prevents us from fulfilling an order, we will contact the customer where appropriate and explain the available options.

We will not substitute a materially different delivery arrangement or product without the necessary agreement.

Where an order cannot be fulfilled, any refund or cancellation will be handled in accordance with applicable law.

19. Changes to Shipping Arrangements

We may change carriers, services, packaging methods or fulfilment providers as our operations develop.

Any changes will be implemented in a way that is consistent with the delivery arrangements agreed for existing orders and applicable legal requirements.

For future orders, the available delivery methods and charges will be displayed at checkout or otherwise communicated before purchase.

We will not use a change in carrier or supplier to avoid responsibility for an order already accepted.

20. Returns and Return Shipping

Shipping for returned products is governed by our Returns, Refunds and Cancellations Policy.

For eligible change-of-mind returns, Azzy Packs may offer a return shipping service for £4.59 per parcel where available, transparently disclosed and legally permitted.

Customers may arrange their own return postage where permitted and should retain proof of postage and tracking information.

Where Azzy Packs is legally responsible for the return, including qualifying cases involving faulty, damaged, misdescribed or incorrectly supplied products, the customer will not be charged the £4.59 change-of-mind return shipping fee.

Customers should contact Azzy Packs for return instructions before sending products back where practical. This does not require a customer to delay action needed to preserve a statutory right.

21. Privacy and Delivery Information

To fulfil orders, we may process and share relevant personal information with carriers, suppliers and fulfilment providers.

This may include the customer’s name, delivery address, contact details, order information and tracking references.

We handle this information in accordance with our Privacy Policy and applicable data protection law.

For more information about how personal information is collected, used, stored and shared, please read the Privacy Policy on our website.

22. Responsibility and Consumer Rights

Azzy Packs is responsible for meeting its obligations under the applicable sales contract and consumer law.

The fact that an order is shipped by Royal Mail, another carrier, a supplier or a fulfilment partner does not automatically remove our responsibilities to the customer.

For most consumer purchases, goods remain at the trader’s risk until they come into the physical possession of the consumer or a person identified by the consumer to receive them, subject to applicable legal rules.

Exceptions may apply in specific circumstances, including certain delivery arrangements independently commissioned by the customer.

Nothing in this policy excludes or limits statutory rights concerning delivery, faulty goods, damaged goods, incorrect orders or refunds.

If any provision of this policy conflicts with a mandatory legal requirement, the legal requirement will take precedence.

23. Contact Us

For shipping questions, delayed orders, tracking enquiries, lost parcels, delivery damage or incorrect orders, please contact Azzy Packs.

Azzurro Blue Ltd trading as Azzy Packs

Email: sean@azzurroblue.co.uk

Telephone: 07383314566

Postal address: 2 Glebe Close, Upton Pyne, EX5 5JB, United Kingdom

Website: https://azzypacks.com

Please include your order number and a clear description of the issue so that we can investigate efficiently.

We aim to handle shipping enquiries fairly and provide a suitable response in accordance with our policies and applicable law.

24. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes in our delivery services, fulfilment arrangements, products or legal obligations.

The latest version will be published on our website with the updated date.

Changes will not retrospectively remove rights or entitlements relating to an existing order.

25. Governing Law

This Shipping Policy is intended for use by a UK-based online retailer and is governed by the laws of England and Wales, subject to any mandatory consumer protections that apply under applicable law.

Nothing in this section deprives a consumer of a protection or remedy that cannot legally be excluded or limited.


Azzy Packs is committed to carefully packaging collectibles, providing clear delivery information and resolving shipping issues fairly and transparently.