Terms of service
AZZY PACKS
TERMS OF SERVICE
Last updated: 9 October 2026
1. About These Terms
Welcome to Azzy Packs.
These Terms of Service govern your access to and use of the Azzy Packs website, online store and related services.
Azzy Packs is operated by Azzurro Blue Ltd, a company based in the United Kingdom. We sell trading cards, sealed trading card products, graded cards, collectibles, memorabilia and related accessories. Products may be owned by Azzurro Blue Ltd or offered for sale on behalf of third-party consignors. Some orders may also be fulfilled directly by a supplier.
By accessing our website, creating an account or placing an order, you agree to the terms applicable to your use of our services. If you do not agree with these Terms of Service, you should not use our website or place an order.
Please read these terms alongside our Privacy Policy and Returns, Refunds and Cancellations Policy, which form part of the information governing your use of our store and purchases from us.
Nothing in these terms removes or limits any statutory rights you may have under applicable law.
2. Business Information
Azzy Packs is a trading name of:
Legal business name: Azzurro Blue Ltd
Trading name: Azzy Packs
Business address: 2 Glebe Close, Upton Pyne, EX5 5JB, United Kingdom
VAT registration number: GB529924847
Website: https://azzypacks.com
Email: sean@azzurroblue.co.uk
Telephone: 07383314566
References in these terms to “Azzy Packs”, “we”, “us” or “our” mean Azzurro Blue Ltd trading as Azzy Packs.
References to “you” or “your” mean any person accessing our website, purchasing products or using our services.
3. Eligibility and Use of the Website
You may browse our website, create an account and purchase products subject to these terms and applicable law.
By using our store, you confirm that the information you provide is accurate to the best of your knowledge and that you are legally entitled to enter into the relevant transaction.
If you are under 18, you should involve a parent or legal guardian before placing an order or entering into an arrangement that requires an adult’s legal capacity. Any applicable legal requirements concerning minors continue to apply.
You must not use our website:
- For unlawful, fraudulent or deceptive purposes.
- To infringe another person’s rights.
- To submit false information or impersonate another person.
- To interfere with the operation, security or availability of our website.
- To introduce malicious software, attempt unauthorised access or exploit technical vulnerabilities.
- To misuse our forms, checkout, account facilities or customer service channels.
We may take reasonable and proportionate steps to protect our website, customers and business where misuse is suspected, subject to applicable law.
4. Our Products
Azzy Packs sells products that may include:
- Pokémon trading cards and sealed Pokémon products.
- Football and other sports trading cards.
- Topps, Panini and other trading card products.
- Individual trading card singles.
- Graded trading cards and encapsulated collectibles.
- Collectible memorabilia.
- Card sleeves, toploaders, binders, storage products and display accessories.
- Other related collectible products offered through our store.
Products may be new, pre-owned, graded, sealed, opened, limited edition or supplied on consignment. The relevant product listing should describe the particular item being offered.
We aim to ensure that product descriptions, photographs, prices and availability information are accurate. However, errors can occasionally occur. If we identify a material error, we will take reasonable steps to correct it and contact affected customers where appropriate.
Nothing in this section permits us to provide goods that do not meet the applicable legal requirements.
5. Product Photographs, Descriptions and Condition
Product photographs and descriptions are intended to help you understand what you are purchasing.
For individual trading cards and collectibles, photographs may show the actual item offered for sale. Where a photograph is illustrative or shows a representative example rather than the exact item, we will endeavour to make that clear in the listing.
For graded cards, we may display the grading company, grade, certification details and slab condition where relevant.
For ungraded cards, we may describe visible condition characteristics. Unless expressly stated otherwise, a condition description is not a guarantee of a particular professional grading outcome.
Collectors should be aware that professional grading decisions can vary and that Azzy Packs cannot guarantee how an independent grading company will assess a card in the future.
Where applicable, descriptions of pre-owned items, disclosed imperfections and condition-specific characteristics form part of the product information you should consider before purchasing.
Nothing in this section excludes your rights where a product is materially misdescribed or otherwise fails to meet the applicable legal requirements.
6. Sealed Products and Collectible Variations
Sealed trading card products may contain randomised cards, inserts, parallels, memorabilia, autographs or other items determined by the manufacturer.
Unless a specific card or hit is expressly included in the listing, purchasing a sealed product does not guarantee that it will contain a particular card, player, character, autograph, serial number, parallel or rarity.
Product configurations, checklists, odds and contents are determined by the relevant manufacturer and may vary between releases, regions and product formats.
We do not guarantee the presence of any particular collectible unless the listing expressly states that the item is included.
Manufacturing variations, collation and randomised contents do not, by themselves, establish that a sealed product is faulty. Your statutory rights remain applicable where goods are faulty, misdescribed or otherwise fail to meet legal requirements.
7. Grading, Authentication and Provenance
Where we list graded or authenticated products, we will provide the relevant information available to us.
Grading and authentication services are provided by independent organisations where applicable. Azzy Packs does not control their grading standards, future assessments or certification systems.
Unless expressly stated otherwise, we do not guarantee that a raw card will receive a particular grade if submitted for grading.
Any claims concerning autographs, match-worn memorabilia, game-used items, provenance or authenticity will be based on the information and evidence available to us. We will not knowingly misrepresent a product.
If you have a concern about the authenticity or description of an item purchased from us, please contact us so that we can investigate the matter.
8. Prices and Currency
Unless stated otherwise, prices on our online store are displayed in pounds sterling (GBP, £).
The price payable for an order will be the price displayed at checkout before you confirm your purchase, together with any applicable delivery charges and other charges clearly disclosed before payment.
Prices may change over time. A price change will not ordinarily alter the agreed price of an order we have already accepted, except where a correction, cancellation or other action is permitted by law and these terms.
We aim to ensure that pricing information is accurate. If a material pricing error is discovered, we will take reasonable steps to contact affected customers before proceeding with an order where appropriate.
We will not use an error correction as a means of avoiding an otherwise binding contract without a valid legal or contractual basis.
Any applicable VAT will be treated in accordance with the relevant tax requirements and the information provided at checkout.
9. Product Availability and Stock Levels
Product availability may change without notice as products sell, supplier inventory changes or consignors withdraw eligible unsold items in accordance with their agreements.
Adding an item to a shopping basket does not guarantee that the item has been reserved or that an order has been accepted.
If an item becomes unavailable after you place an order, we will contact you and explain the available options. Depending on the circumstances, these may include waiting for stock, agreeing to an alternative or receiving a refund.
We will not substitute a materially different product without your agreement.
Where an order cannot be fulfilled, we will refund any amount due in accordance with the applicable legal requirements.
10. Placing Orders
You can place orders through the checkout facilities available on our website.
Before submitting an order, you should review:
- The products and quantities selected.
- The delivery address.
- Your contact details.
- The applicable delivery method and charge.
- The total amount payable.
- Any relevant product-specific information.
You are responsible for checking that the information supplied is accurate before submitting your order.
After you submit an order, we may send an acknowledgement confirming that we have received it. An order acknowledgement does not necessarily mean that the order has been accepted or dispatched.
A contract will be formed when we accept your order, which may be indicated by an order confirmation or another clear communication confirming acceptance.
If we cannot accept an order, we will notify you and arrange any refund due for amounts already paid.
We reserve the right to decline or cancel an order where there is a legitimate reason, such as a product being unavailable, a material listing error, suspected fraud or an inability to verify payment. Any cancellation will be handled fairly and in accordance with applicable law.
11. Payment
Payment must be completed using a payment method made available at checkout.
Payment processing may be provided by Shopify and third-party payment providers. Your use of a payment method may also be subject to the provider’s own terms and privacy information.
We do not intend to collect or store full payment card details ourselves where these are handled by the relevant payment provider.
Orders may be subject to payment authorisation, verification and fraud-prevention checks.
If payment is declined or cannot be completed, the order may not be accepted or dispatched.
You must not use payment methods or payment information that you are not authorised to use.
Any refund will be handled in accordance with our Returns, Refunds and Cancellations Policy and applicable law.
12. Customer Accounts and Guest Checkout
Our store may allow customers to purchase products through guest checkout or, where available, create an account.
If you create an account, you are responsible for providing accurate information and taking reasonable steps to protect your login credentials.
You should notify us if you believe your account has been accessed without authorisation.
You must not use another person’s account without permission or provide false information to gain access to account facilities.
We may suspend or restrict an account where reasonably necessary to address suspected fraud, security risks, misuse or legal obligations.
Any restriction will be proportionate to the circumstances and will not remove statutory rights relating to an existing purchase.
You may contact us if you need assistance with account access or account-related personal information.
13. Shipping and Delivery
We aim to process and dispatch orders within the timeframes stated on the relevant product page, checkout or delivery information.
Delivery estimates are provided as guidance unless a specific delivery date or arrangement has been expressly agreed.
Available delivery methods, charges and estimated delivery periods will be displayed during checkout or otherwise communicated before the order is placed.
Delivery arrangements may vary according to the product, stock location, supplier, parcel size and destination within the United Kingdom.
We may use postal operators, couriers, fulfilment providers or suppliers to deliver orders.
Where a supplier fulfils an order directly, Azzy Packs remains responsible for meeting its contractual obligations to the customer. Using a supplier for fulfilment does not automatically transfer our consumer-law responsibilities to that supplier.
Customers should provide a complete and accurate delivery address. If an incorrect address is supplied, contact us as soon as possible. We will make reasonable efforts to help, although changes may not be possible once an order has been dispatched.
If an order is delayed, lost or damaged, contact us so that we can investigate.
Unless a different arrangement is legally agreed, the goods remain at our risk until they come into the physical possession of you or a person you have identified to receive them, subject to applicable law.
Nothing in this section excludes your statutory rights concerning delivery, non-delivery or loss in transit.
14. Delivery Problems and Damaged Parcels
If your parcel arrives damaged, incomplete or with the wrong item, please contact us as soon as reasonably possible.
Photographs of the product, packaging and shipping label may help us investigate, where reasonably available.
We may contact the relevant delivery provider or supplier to investigate what happened.
You should retain the packaging where practical until the issue has been resolved.
We will handle delivery issues in accordance with our Returns, Refunds and Cancellations Policy and applicable law.
A failure to contact us immediately will not automatically remove a statutory right you may have.
15. Returns, Refunds and Cancellations
Our Returns, Refunds and Cancellations Policy explains the process for:
- Statutory cancellation of eligible online purchases.
- Change-of-mind returns.
- Return shipping arrangements, including the £4.59 return service where applicable.
- Faulty, damaged, misdescribed or incorrectly supplied products.
- Refund processing.
- Partial refunds and lawful deductions.
- Consigned products purchased through our store.
That policy forms part of the customer-facing terms applicable to purchases from Azzy Packs.
For most online purchases, consumers have a statutory right to notify us of a change-of-mind cancellation within 14 days after receiving the goods, followed by a further period to return them. Exceptions may apply in specific circumstances provided by law.
The £4.59 return shipping charge applies only where legally permitted and properly disclosed. It does not apply where we are legally responsible for the return.
Nothing in these Terms of Service removes or reduces your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations or other applicable legislation.
If there is a conflict between a voluntary return procedure and a mandatory legal requirement, the legal requirement takes precedence.
16. Consigned Products
Azzy Packs may offer products for sale on behalf of third-party consignors.
A consigned product is a product entrusted to Azzy Packs for listing and sale under a separate arrangement between Azzy Packs and the consignor.
From the customer’s perspective, a product purchased through the Azzy Packs store is subject to the relevant product listing, checkout terms, this policy and applicable consumer law.
The fact that a product is consigned does not automatically remove a customer’s cancellation rights or remedies for faulty, damaged or misdescribed goods.
We may share limited transaction information with the relevant consignor where reasonably necessary to administer the sale, reconcile proceeds, manage a return or investigate a dispute, as explained in our Privacy Policy.
Where a consigned product is returned or refunded, Azzy Packs will handle the customer’s claim in accordance with its legal obligations. Any internal reconciliation with the consignor will be handled separately.
The financial arrangement between Azzy Packs and a consignor, including commission, payout percentages, payout timing, pricing authority, storage, loss, damage, unsold inventory and return of submitted items, is governed by the separate Consignment Terms and Conditions agreed with that consignor.
These Terms of Service do not replace the separate consignment agreement.
17. Consignor Submissions and Ownership
If you submit a product to Azzy Packs for consignment, you must have the legal right or appropriate authority to submit it for sale.
You must provide accurate information about the product’s identity, condition, authenticity and known history.
You must not knowingly submit counterfeit, stolen, unlawfully obtained, altered or misrepresented goods.
We may decline to list or temporarily remove an item where there is a reasonable concern about ownership, authenticity, condition, legality or listing accuracy.
Any inspection or verification carried out by Azzy Packs is limited to the checks actually performed. Unless expressly stated otherwise, a listing does not constitute a guarantee from an independent grading company or authentication provider.
The detailed responsibilities of consignors and Azzy Packs are set out in the separate Consignment Terms and Conditions.
18. Intellectual Property
All intellectual property rights in the Azzy Packs website and its original content, including our branding, logos, original text, graphics, design elements and website materials, belong to Azzurro Blue Ltd or the relevant rights holder, unless otherwise stated.
You may access and use our website for personal, lawful shopping and browsing purposes.
You must not, without appropriate permission:
- Copy or republish our original website content for commercial purposes.
- Reproduce or misuse our branding or logos.
- Scrape, extract or systematically reproduce our website content for commercial use.
- Misrepresent an affiliation with Azzy Packs.
- Use our intellectual property in a way that infringes our rights or the rights of another person.
Third-party trademarks, card images, product names, manufacturer names, grading-company marks and other third-party materials remain the property of their respective owners.
Their appearance on our website does not imply that Azzy Packs is affiliated with, endorsed by or authorised by those parties unless expressly stated.
We will respect the intellectual property rights of others. If you believe material on our website infringes your rights, please contact us with sufficient information to identify the material and explain the concern.
19. Acceptable Use and Website Security
You must use our website lawfully and must not attempt to disrupt its operation or compromise its security.
Prohibited activities include:
- Attempting to gain unauthorised access to accounts, systems or data.
- Introducing malicious code or harmful software.
- Interfering with checkout, payments or website availability.
- Using automated tools in a manner that unlawfully burdens or abuses our services.
- Submitting false orders, fraudulent claims or deliberately misleading information.
- Using our website to engage in unlawful conduct or infringe another person’s rights.
We may investigate suspected misuse and take proportionate action, including restricting access or reporting suspected unlawful activity where appropriate.
Nothing in this section prevents lawful consumer activity, legitimate security research carried out with appropriate authorisation or the exercise of statutory rights.
20. Third-Party Services and Links
Our website may use or link to third-party services, including Shopify, payment providers, delivery services, suppliers, grading organisations and other external websites.
Third-party services may operate under their own terms, privacy policies and service conditions.
We are not responsible for the independent operation of external websites or services beyond the responsibilities imposed on us by applicable law.
Where a third-party service is used to fulfil an order, process a payment or support our store, this does not automatically remove any contractual or statutory responsibility that Azzy Packs has to you.
We encourage you to review the relevant third-party terms when using an external service.
21. Privacy and Personal Information
Our Privacy Policy explains how we collect, use, store, share and protect personal information.
It covers information relating to customers, website visitors, consignors, order fulfilment, payments, marketing and website technologies.
By using our store, you acknowledge that personal information will be processed as described in the Privacy Policy and in accordance with applicable data protection law.
Your statutory data protection rights remain unaffected.
For privacy enquiries, contact:
Email: sean@azzurroblue.co.uk
Telephone: 07383314566
Postal address: Azzurro Blue Ltd, 2 Glebe Close, Upton Pyne, EX5 5JB, United Kingdom.
22. Marketing and Promotional Offers
We may offer promotional codes, discounts, limited-time offers or other marketing promotions from time to time.
Unless stated otherwise, promotions are subject to the conditions communicated with the relevant offer.
Promotions may have eligibility requirements, expiry dates, product exclusions or limits on use.
We will make material conditions clear before you commit to a purchase.
We reserve the right to withdraw or amend a promotion where there is a legitimate reason, such as an error, suspected misuse or a change required by law. We will not use this right to disregard an existing contractual entitlement or mislead customers.
Marketing communications will be handled in accordance with applicable law and our Privacy Policy.
23. Reviews and Customer Content
If our website allows you to submit reviews, photographs, comments or other content, you are responsible for ensuring that the content is lawful and does not infringe another person’s rights.
You must not submit:
- Content that is knowingly false or misleading.
- Content that unlawfully discloses another person’s personal information.
- Threatening, abusive or unlawful material.
- Counterfeit product claims or fabricated transaction experiences.
- Content that infringes intellectual property rights.
Where you submit content to our website, you grant us permission to use, display and reproduce that content as reasonably necessary to operate and promote the relevant website feature, subject to applicable law and the rights you retain in your content.
We will not claim ownership of your original content merely because you submit it.
We may remove or moderate content where there is a legitimate reason, including suspected fraud, unlawful content, infringement or misuse of the website.
We will not present fabricated or misleading customer reviews as genuine reviews.
24. Errors, Interruptions and Website Availability
We aim to keep our website available and functioning correctly, but we cannot guarantee uninterrupted access at all times.
The website may occasionally be unavailable due to maintenance, technical problems, security measures, supplier systems or circumstances beyond our reasonable control.
We may update, improve or modify website features from time to time.
We will take reasonable steps to minimise disruption and address material problems.
Nothing in this section allows us to avoid a contractual obligation or statutory responsibility that applies to an order already accepted.
25. Limitation of Liability
Nothing in these Terms of Service excludes or limits liability where it would be unlawful to do so.
In particular, nothing in these terms excludes or limits:
- Liability for death or personal injury caused by negligence where such exclusion is prohibited.
- Liability for fraud or fraudulent misrepresentation.
- Your statutory rights relating to goods, including rights concerning satisfactory quality, fitness for purpose and conformity with description.
- Any other liability that cannot legally be excluded or limited.
Subject to those restrictions, Azzy Packs will be responsible for losses that are a foreseeable consequence of a breach of contract or failure to exercise reasonable care, in accordance with applicable law.
We will not be responsible for losses that are not reasonably foreseeable, or for losses arising from circumstances for which we are not legally responsible.
Where you purchase as a consumer, we will not use this section to impose an unfair limitation on your legal rights or remedies.
Nothing in these terms guarantees that every claim will be successful or removes the need to assess the facts of an individual dispute.
26. Events Beyond Our Reasonable Control
We may occasionally be affected by events beyond our reasonable control, including severe weather, transport disruption, supplier failures, industrial action, major technical outages or other exceptional circumstances.
Where such an event affects an order or service, we will take reasonable steps to minimise the impact and communicate material delays where appropriate.
This section does not automatically excuse a failure to perform a contractual obligation. Its effect will depend on the circumstances and applicable law.
Where an order cannot be fulfilled, any cancellation or refund will be handled in accordance with the relevant contract and legal requirements.
27. Suspected Fraud and Disputes
We may investigate suspicious orders, payment disputes, product substitutions, suspected counterfeit goods or other credible concerns relating to fraud or misuse.
We may use relevant order records, product photographs, dispatch records, tracking information and communications where reasonably necessary to investigate a matter.
Where appropriate, we may provide relevant evidence to a payment provider, delivery company, professional adviser or competent authority.
Any action taken will be proportionate and consistent with applicable law.
Nothing in this section permits us to withhold a refund or deny a statutory right without a lawful basis.
28. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our business, products, services or legal obligations.
The latest version will be published on our website with the updated date.
Changes will not retrospectively remove rights or entitlements arising under a contract already formed, except where a lawful arrangement permits the relevant change.
For new orders, the terms applicable at the time of the transaction will ordinarily govern the purchase, subject to applicable law.
29. Severability
If any provision of these terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent legally possible.
Any invalid provision will be interpreted or limited only to the extent permitted by law.
This section does not allow us to rewrite an unfair consumer term in a way that unlawfully disadvantages a customer.
30. No Waiver
If we do not immediately enforce a provision of these terms, that does not automatically mean we have waived our right to enforce it later.
Any waiver must be assessed in accordance with the relevant circumstances and applicable law.
Nothing in this section limits any rights a customer has under consumer law.
31. Entire Agreement and Related Policies
These Terms of Service, the applicable product listing, the checkout information and the policies incorporated into the purchase arrangements describe the relevant terms governing your use of our store and purchases from us.
Our related policies include:
- Privacy Policy: Explains how we process personal information.
- Returns, Refunds and Cancellations Policy: Explains customer cancellation rights, return procedures, refund arrangements and related issues.
The separate Consignment Terms and Conditions govern the relationship between Azzy Packs and consignors who submit products for sale.
Where provisions overlap, they should be interpreted consistently where possible. Mandatory statutory rights take precedence over any conflicting contractual wording.
Nothing in this section incorporates a separate agreement that you have not been given an appropriate opportunity to review where the law requires it.
32. Complaints and Customer Support
If you have a concern about an order, product, payment, delivery or our services, please contact us so that we can investigate.
When contacting us, include your order number and a clear description of the issue, together with any relevant supporting information.
We will review the information available and aim to provide a fair response.
You can contact Azzy Packs using the details below.
Email: sean@azzurroblue.co.uk
Telephone: 07383314566
Postal address: Azzurro Blue Ltd, 2 Glebe Close, Upton Pyne, EX5 5JB, United Kingdom.
Nothing in this section prevents you from exercising a statutory right, using an applicable payment dispute process or pursuing a legal remedy.
33. Governing Law and Jurisdiction
These Terms of Service are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you under applicable law.
Where a dispute arises, we encourage you to contact us first so that we can attempt to resolve the matter.
Any legal proceedings will be subject to the jurisdiction of the courts that are competent under applicable law. This provision does not deprive consumers of any mandatory rights concerning where proceedings may be brought.
Nothing in this section excludes or restricts a consumer’s statutory rights.
34. Contact Information
For questions about these Terms of Service, orders, products or our services, contact:
Azzurro Blue Ltd trading as Azzy Packs
Address: 2 Glebe Close, Upton Pyne, EX5 5JB, United Kingdom
Email: sean@azzurroblue.co.uk
Telephone: 07383314566
Website: https://azzypacks.com
We aim to provide clear information and handle customer enquiries fairly and in accordance with applicable law.
Thank you for choosing Azzy Packs. We appreciate your support and are committed to providing a clear, fair and reliable shopping experience for trading card collectors and collectibles enthusiasts.